+ What products do you use in the studios?

For the majority of services we use either The Gel Bottle, Dazzle Dry or Akzentz as well as some select other brands for extensions and enhancements. We have carefully researched all these brands and chosen them because their superior quality and performance as well as aligning with our beliefs that products should be cruelty-free, vegan and minimise toxic ingredients.

+ Why don't your offer SNS?

SNS is a powder based acrylic and requires a dipping process for application. Due to the hygiene issues related to this application we have chosen not to include it as a part of our service menu. If you like the durability of SNS we would guide you to select our “Super Gel Manicure” service, it is long wearing and can be infilled every 3-4 weeks or simply soaked off.

+ How long should my polish last?

• A Performance Polish manicure should last from 7-10 days
• A Gel Polish manicure should last 2-3 weeks
• A Super Gel Manicure should last 3-4 weeks

+ What is your cancellation policy?

We appreciate that life is a juggle and schedules change so if you need to change or cancel your appointment we require at least 24 hours notice or you may incur a late cancellation fee of 50% of the value of your appointment. If you do not show up for your appointment and have not been in contact via phone or email you will forfeit 100% of the booked appointment fee. You can cancel your appointment online by clicking the link in your booking confirmation or reminder email or by dropping us an email to info@buffnailstudios.com.

If you do not cancel and do not show up to your appointment, you will be charged the full cost of your service.

Group Cancellations: For any group booking of 3 or more, simply let us know at least 48 hours ahead of time if you need to cancel or change your plans.

+ What is Super Gel?

The answer you want to hide until a click goes here!

+ What is long wear performance polish?

Our performance polish, by Dazzle Dry, is a 4 step system designed to be applied like a traditional nail polish/lacquer yet formulated to be considerably longer-wearing with the added bonus of air drying in 5 minutes (no fans, no lamps). We have had clients last over 2 full weeks before any signs of chipping or wear and tear have appeared. We believe it is far superior to your standard nail polishes/lacquer and have chosen to hone in on this as our choice for polish at Buff as it is aso very gentle on your nails.

+ Are your polishes safe to use during pregnancy?

Yes, all our polishes are safe during pregnancy.

+ Why do you charge for the removal of shellac, gel polish, SNS and extensions?

Soaking off products correctly, in a way that won’t damage your nails, takes time and care. Proper removal not only maintains the health of your nail, it sets the stage for the next product to perform at its best and last longer. Especially when coming from another salon, we can never know exactly what’s on your nails; so whether it’s gel polish, SNS, or traditional acrylic, it can take anywhere from 20 minutes to an hour to safely remove. The extra time and products used in the removal process are what account for the added cost.

+ I am a nail biter, what would you recommend?

We would recommend a Super Gel Manicure, it gives a hard finish and will restrict you from biting your nails and is a great long term option to help you break the habit.

+ What is your "chip-free guarantee"?

Our “Chip Free Guarantee” guarantees you a flawless polish application for up to three (3) days for standard performance polish, five (5) days for gel polish and seven (7) days for Super Gel / BIAB. Simply give us a call or drop into the studio and we will organise to get it touched up free of charge.

Unfortunately some chemicals and products we come into contact with day to day can impact your polish. We recommend those of you who work in jobs that require very frequent hand washing (health care workers) or contact with potentially corrosive chemicals to wear gloves where possible.

+ Can I bring my own nail art look in?

Yes, you can however to avoid disappointment it is always best to email us a picture or call us prior to your appointment to discuss so we can ensure the right nail artist is assigned to you and that we have all the necessary products required.